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Inform 360

Automated phone system now answering Preston City Council phones

Calling Preston City Council is increasingly a conversation with a computer Pic: Chris 07110 Half of calls to some Preston City Council services are now answered by a computer system. Preston City Council has been introducing the Inform360 system, costing £27,000, in an effort […]

8 years ago
Preston City Council launch automatic response to enquiry calls

Preston City Council is launching an automatic answering service which will see calls answered immediately. Inform 360 is an interactive voice response system meaning a computer will respond to callers through […]

9 years ago
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