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Complaints

We can look into complaints about items we have published which are in our control.

We adhere to the Standards Code adopted by IPSO and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.

We can only deal with your complaint if you are:
– personally and directly affected by an alleged breach of the Code
– a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
– a third party seeking to ensure accuracy of published information

We are also regulated by IPSO, but initial complaints must be made to Blog Preston in writing at the following address:
e-mail: contactus@blogpreston.co.uk
Address: Blog Preston, c/o Society1, 9-10 Cross Street, Preston, Lancashire, PR1 3LT

We will acknowledge your complaint by e-mail or in writing within seven calendar days and will normally respond to your compliant with a final decision letter or email within 21 calendar days. If we require additional information, you have 14 calendar days* to provide us with the additional information. Once we receive any additional information that has been requested we will then assess your complaint and give a full response within a further 21 calendar days.

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If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint or of us receiving additional information that we have requested from you, then you can refer your complaint to our Independent regulator IPSO using the following online complaints form.

*We require a response to any request for additional information from the complainant within 14 calendar days. If this is not received, we will write to you to inform you that the complaint has been closed

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