Preston energy firm fined for unlawful marketing calls

Posted on - 8th June, 2023 - 6:00pm | Author - | Posted in - Ashton-on-Ribble, Business, Crime, Preston Docks, Preston News, Riversway
Crown Glazing is registered to a business park on Preston Docks Pic: Google

A Preston-based energy firm has been fined for making unlawful marketing calls.

Crown Glazing Limited – based at Preston Docks in Navigation Way – has been hit with a fine of £130,000.

It follows an investigation by the Information Commissioner’s Office who found the firm – which has directors listed as Imran Khan and Mohammed Umran Khan – was making unsolicited marketing calls to people and businesses while falsely claiming to represent other organisations.

The firm impersonated included the National Grid, other energy firms and the UK government.

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More than 500,000 direct marketing calls were made by Crown Glazing Limited to people who had registered with the Telephone Preference Service (TPS) at least 28 days prior. The calls were made between 4 January 2021 and 11 November 2021.

Crown Glazing website

The ICO received 37 complaints, while majority of calls were advertising double-glazing and a free energy test, some of the complaints also claimed that the firm misleadingly suggested they were representing the UK Government and working to improve energy savings.

Andy Curry, ICO Head of Investigations, said: “Nobody should be made to feel uncomfortable after simply answering the phone. People and businesses register with the TPS and CTPS for a clear reason; to stop unwanted marketing calls and protect their privacy.

“These companies have not only broken the law by failing to check the ‘do not call’ register, but also caused distress and potential financial damage to businesses on the receiving end of their deceptive sales tactics.”

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As well as the fines the ICO has issued an enforcement notice to both companies ordering them to stop calling people and businesses which are registered with call barring servies such as the TPS or individuals who had previously objected to marketing calls.

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