Urgent appeal for volunteers from Preston and the Fylde to keep wellbeing helpline running

Posted on - 14th November, 2022 - 12:00pm | Author - | Posted in - Fylde News, Health, Preston News
Man with head in his hands Pic: David Goehring
Volunteers are urgently needed to help people in distress Pic: David Goehring

Lancashire and South Cumbria NHS Foundation Trust (LSCFT) is calling on people from across Preston and the Fylde postcode areas to offer support to its Wellbeing Helpline and Texting Service.


The service urgently needs volunteers to ensure it can continue making a difference to people across Lancashire and South Cumbria. 

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The Trust’s Wellbeing Helpline and Texting Service is operated by a group of fully-trained volunteers who offer a listening, non-judgemental ear and confidential emotional support to callers, who are often in distress.

The helpline was established 26 years ago and aims to support those who are experiencing situations including:

  • Mental or emotional distress
  • Loneliness and isolation
  • Lack of emotional support
  • Worries and concerns about the current cost of living crisis
  • Difficulties with their wellbeing or mental health
  • Being in a caring role
  • Having no one else to talk too

Rachel Moseley, Volunteer Admin Co-ordinator and Admin Team Leader at LSCFT, said that demand for the service is increasing but without the crucial work of volunteers, the Wellbeing Helpline and Texting Service could not run.


“With more people than ever accessing our service, we urgently need people to come forward and join our amazing team of volunteers,” she said.

“Last year the Wellbeing Helpline and Texting Service received calls from 26,473 people from across the region. We can receive calls from people in great distress and, on occasion, people who are at risk of harm or suicide. Our volunteers play a vital role in helping them to get the support they need. 

“We’re looking for people from all walks of life – whether you are a student, business owner, or recently retired – as long as you are over 18 and can commit to at least one four-hour shift every two weeks then we would love to hear from you.

“Volunteering is a great way to make a difference in your local community, learn new skills, meet new people, and most importantly make a difference to the lives of others. You don’t need to have any previous experience as full training and support will be provided.”

The service is currently open Monday to Friday, 7pm to 11pm, and Saturday and Sunday, 12pm to midnight, and shift supervisors will be on hand to offer help and guidance.

Those interested in volunteering can call 01253 447900 to request an application pack, or visit the Wellbeing Helpline and Texting Service webpage.

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