Ashton woman’s caring side takes off thanks to pandemic career switch

When the pandemic grounded airline cabin crew member and Ashton-on-Ribble woman Lauren Murray, she decided to take off in another direction.

Since being furloughed from her high-flying job the 23 year old has spent most of the past 12 months as a CareGiver at Right at Home in Preston and South Ribble.

And she has used all her great customer service experience gained in the air to make a real difference to the people she has been caring for.

Lauren said: “I’ve loved every minute of my time at Right at Home, it has been brilliant and perfect for me.

“It has also been really challenging because of Covid but you really feel you are making a difference and it is just so rewarding.”

Lauren has five years’ experience as a cabin crew member on both long and short-haul flights and is now looking forward to returning to her career as restrictions are eased and air travel starts to take off again.

She said: “Once I was furloughed, I decided that rather than sit around and do nothing I would find something to keep me occupied. My role at Right at Home has certainly done that.

“As a CareGiver I carry out a lot of overnight visits as well as longer visits during the day.

“People’s needs are very different, and I feel that my customer care experience has really paid off. A lot of the work is about building relationships with clients.”

Getting her airline job was a dream come true for Lauren. Competition for cabin crew positions is fierce and the training is comprehensive.

Lauren said: “I was so lucky to get the job after leaving college, it is something I’ve always wanted to do from a really early age. I was delighted to get the job and I really love every minute of it.”

She added: “It was a shock when the pandemic struck and suddenly the whole airline industry was facing uncertain times and we weren’t flying.

“With the vaccination programme now well underway I’m looking forward to going back to it.

“But I’ll always remember my time at Right at Home and I’ve learned so much from it. I feel it has helped become even more focused on customer service and helping people.”

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