A furious Preston mother claims her three-year-old son Jett’s birthday party was ruined by FlipOut Preston in Fishwick.Advertisement
Lisa Moseley, 29, has taken to social media in anger after the children were served mouldy juice during their recent visit.
Lisa, a part time student and part time worker said: “We had to wait by the steps for half an hour before they we’re allowed to go on.
“It was completely empty, there was nobody else, there were kids running everywhere and we were not allowed on a minute before 12 o’clock.
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“They made us come half an hour before which I don’t understand, because I had already done all the waivers online and already ensured all the children’s parents had watched the safety video.
“They were quite strict with the children running round on where they could go and where they could not go. Half of them are under three, so they don’t understand.
“At 12 o’clock they let us on and after 20 minutes the kids were absolutely boiling so I asked for some juice as I had paid £180 for the party room which includes juice and food and they said they would bring it over.
“Five minutes later it wasn’t there and everyone was asking for a drink so my partner went over the ask a different member of staff and they said that due to COVID we couldn’t have it until half past.”
Lisa bought all the children a Fruit Shoot so they could have a drink and when she returned the juice was out.
“The children were in and out of the party room and we didn’t notice the juice until about 12.45, 1pm maybe when we were going in to eat and sing happy birthday so we don’t know if any children had drank from it,” Lisa added.
“As soon as we noticed it, we gave it back to the lady and she just moved it quickly but my friend had already taken a picture. She was apologetic, she is just a member of staff there not a manager so it wasn’t her fault.”
After the first complaint, the group were about to sing happy birthday and Lisa was then told that no adults who hadn’t paid to ‘bounce’ were allowed in the room, including Jett’s grandparents, aunties and uncles.
The family had visited the trampoline park the week before Preston entered a localised lockdown and Jett had really enjoyed himself.
Lisa said that the children were not restricted on what they were able to use when they had visited, and Jett wanted to enjoy his birthday party bouncing with his friends.
She rang the park after the localised lockdown was implemented to make sure that everything would still be in place for her son’s birthday.
“I rang them to make sure that it could still go ahead because there were 13 children coming from different households,” she added.
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“They assured me that everything was exactly the same as it was classed as a restaurant.
“They just seemed to be very strict and not really understand the rules themselves which I thought not many people do so I didn’t think anything of it.”
Lisa also says that she booked the party, only to be told after that she would have to add extra adults on to match with the ratio of parents to children in the park.
As the booking was non-refundable, she felt she had no option other than to pay the extra money when she arrived, pushing the price of the party up to more than she has originally planned.
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A spokesman for Flip Out said:” We are very sorry that a family and their friends did not enjoy a recent visit to Flip Out.
“We take the health and safety of our bouncers and hygiene matters very seriously at Flip Out, particularly during this COVID-19 pandemic and we have launched an investigation into how an apparently dirty jug was used to serve drinks.
“In the meantime, we have offered the family 13 free gift vouchers to return to the park when we are fully operational as a sign of good faith.
“Unfortunately, there appears to have been some confusion about what facilities were open at our adventure park.
“It was, however, made clear at the time of booking and at reception that the foam pits and inflatables were closed off due to health restrictions and our website also states this clearly.”
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What would you do if you had a similar experience at a birthday party? Tell us in the comments below.