A Preston woman has told of how she had to scrub the floor of a bus on her hands and knees.Advertisement
Victoria Young was on the number 9 bus into Preston city centre when she spilt her drink.
The 25-year-old, who suffers with anxiety, had taken a takeaway cup of tea onto the bus on Monday 17 September.
She said the bus driver ‘slammed on the brakes’ and this sent her drink flying onto the floor of the 8.23am service.
Victoria said: “I felt really humiliated by what happened as the bus driver made me get down on my hands and knees to clean up the tea.
“It was a packed bus and there was everyone looking at me while trying to wipe it up. No one helped.”
The call-centre worker said she had ‘never felt so embarrassed in her life’.
She said the bus driver did not stop the service while she tried to clean up the tea.
Victoria made a complaint to Stagecoach that afternoon but was told they had no CCTV on that service, which she boarded in Skeffington Road, so could not investigate it further. She said she received no apology from the bus company.
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A spokesman for Stagecoach Merseyside and South Lancashire said they were now investigating Victoria’s claims
He said: “The safety of our customers is always our first priority and ensuring all our drivers are committed to delivering an outstanding passenger experience is at the heart of our business. All our drivers receive thorough training in health and safety and customer service and Stagecoach has some of the highest passenger satisfaction ratings in the country.
“We take all customer complaints extremely seriously and are investigating this alleged incident.”
Victoria said she had continued to use the bus service as it was her only option for getting to work each day.