Ribby Hall Village‘s SPA Hotel has been awarded its highest ever AA rating.Advertisement
After winning its best ever four Star Silver status from the AA, it is now the only hotel in Lancashire to hold this grading.
It also achieved a Merit Score of an impressive 84 per cent, with the national average being 79%.
Merit scores enable customers to compare quality between hotels that share the same star rating, with a score of 85 per cent achieving the five star category.
4000 hotels are assessed each year by the AA across Britain and Ireland, in which inspectors scrutinise 58 aspects of each hotel’s operation including six critical areas of cleanliness, hospitality, service, bedrooms, bathrooms and food.
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In the final report for The SPA Hotel, all areas scored consistently well, with the highest achieving areas being bedrooms, bathrooms, public areas, food and restaurant.
Every standard of service requirement was met with some areas exceeding expectations, including bathroom quality, breakfast, air conditioning and wine service.
AA Inspector Euan Davidson confirmed that the restaurants should maintain their Two AA Rosette status.
Owners at The SPA Hotel recently invested in a £500,000 refurbishment, improving its facilities including the outdoor Zen Garden, adding a Wellness Suite for holistic and specialist therapies, and upgrading changing facilities.
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SPA Hotel Manager, Andrew Scott, says: “We are thrilled with this rating, particularly the Merit Score of 84 per cent which demonstrates just how deserved our four stars are.
“We have a superb team here at The SPA Hotel – each and every one of them is committed to providing the best possible experience for our guests, and we are delighted that this has been recognised by the AA.”
The SPA Hotel has also consistently held five-bubble status from the Good Spa Guide since it opened in 2011.
In 2017, it won the Good Spa Guide award for Best Customer Service in the UK, was runner up in the Customer’s Choice category of the AA Hospitality Awards and was awarded a Trip Advisor Certificate of Excellence.
Have you visited The Spa Hotel at Ribby Hall Village? What did you think? Let us know in the comments below