Menu

Preston reacts to ‘stupid and shameless ticket policy’ after man stopped by police

Posted on - 6th February, 2017 - 6:00am | Author - | Posted in - Crime, Lancashire Police, Preston News
A Virgin Train Class 390 Pendolino on the west coast main line (c)Ingy the Wingy on Flickr
A Virgin Train Class 390 Pendolino on the west coast main line (c)Ingy the Wingy on Flickr

Blog Preston readers reacted unanimously after a commuter was held by British Transport Police at London Euston.

Steven Morrissey, 33 from Blackpool, was held because Virgin suspected he had boarded the train at Preston rather than Lancaster.

The cost of a train from Preston is £351, compared with £93 from Lancaster, despite the fact the journey is 25 miles further from Lancaster. He was suspected of trying to exploit that particular loophole.

Our readers expressed sympathy with Morrissey while condemning the policy from Virgin Trains that charges more for a shorter journey.

MORE: Man stopped by BTP over false claims he exploited rail loophole

One said: “The ticketing from Preston is a joke – hopefully they might attempt to sort it out.”

Another added: “Yeah that’s mental! And they try and defend themselves by saying they just wanted to make sure he had the right ticket – they wanted the extra £260 more like!”

And echoing the sentiments of any, one said: “Virgin Trains are disgraceful.

“They have just highlighted their stupid and shameless ticket pricing policy. What is wrong with buying a ticket from Lancaster and getting on at Preston? Absolutely nothing.

“No wonder Branson can afford space exploration.”

Virgin Trains apologised for his treatment and offered two free first class return journey tickets.

A statement from the operator said: “Virgin Trains has an excellent reputation for customer service and we want everyone to have the best experience possible.

“Our teams make sure people have the right ticket for their journey in order to protect the majority of our customers from the actions of a small minority who try to avoid paying their way.

“However it’s clear that our people made a mistake in this case and we are sorry for Mr Morrissey’s experience.

“We have been in touch to apologise and offer him a gesture of goodwill which he has accepted.”

 

 

 

Share
Preston in pictures Making Onion SoupSpinning woolTapestryPreston's Caribbean Carnival 2024Preston's Caribbean Carnival 2024Preston's Caribbean Carnival 2024Preston's Caribbean Carnival 2024Preston's Caribbean Carnival 2024 View more
Advertisement
Subscribe to the newsletter

Sign up below to receive Blog Preston's email newsletter. It wings its way into inboxes every Sunday and Wednesday rounding up our top stories and more.

Advertisement
News by location

Find news by location, select an area of your choice to be kept up to date with the latest goings on.

The Preston Guide

Discover local businesses and services near you.

Advertisement
Categories

Find news by category, select an category of your choice to be kept up to date with the latest goings on.

Blog Preston email updates

Receive our digest of the biggest and best stories every Sunday to your email inbox

We respect your privacy and you can unsubscribe at any time from our emails