United Utilities sets up information point in Preston during boil water warning

Posted on - 8th August, 2015 - 12:29pm | Author - | Posted in - Preston City Centre, Preston News

Customers are being urged to boil water before consuming, or drink bottled water

United Utilities have opened an information point at a library in Preston city centre following its water warning.


The company has been coming under fire for not letting customers know sooner about the advice to boil water before drinking due to a trace of cryptosporidium being found in the supply.


Preston, South Ribble, Fylde, Blackpool, Chorley and across the Wyre have been without a safe supply of drinking water since Thursday afternoon.

The customer information point in Preston will be at Preston Harris Library from 9am to 5pm on Saturday and 11am to 4pm on Sunday.

United Utilities has not given a time for when water supplies will return to normal but the boil water warning is in place until Monday.

Engineers are continuing to work on the Franklaw water treatment plant where the trace of the bug, which can cause diarhhea, was discovered.

A frequently asked questions sheet has been produced for those without water explaining what’s safe to drink or use and what isn’t.

Water can continue to be used for washing, flushing toilets and bathing.

The company has refused to confirm whether compensation will be offered to customers, saying its current focus is restoring a healthy supply of water.

How has the warning affected you? Let us know in the comments below

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