McDonalds staff are preparing to serve 5,000 sandwiches-a-day again at one of Preston’s busiest fast-food restaurants.Advertisement
The Capitol Centre branch has reopened on Thursday (9 November) after being closed for four weeks for a major refurbishment.
Run by franchisee Nigel Dunninton, who operates 12 McDonalds in the Preston and Blackpool area, it now has table service and self-serve kiosks.
Mr Dunnington, who first started with McDonalds in the 1980s, said they had to adapt to changing customer demands.
He said: “If you’re not evolving and changing to what your customers want then you become irrelevant.
“It’s interesting how many wraps we now serve and I was talking to a Mum the other day who said she prefers using the kiosks as they give her time to browse the full menu.”
Read more: Vue Cinema now has swanky recliner seats at the Capitol Centre
The refurb, which has cost hundreds of thousands of pounds, includes new seating and an updated interior.
The drive-through remains and Mr Dunnington showed how a screen monitors how the drive-through is performing compared to other McDonalds in the region and in the UK.
He said: “We monitor how the staff are performing, and yes we want them to be quick, but they also need to be accurate.
“There’s nothing worse than getting your order and realising something isn’t right when you’ve driven off!”
The McDonalds at the Capitol Centre, which opened in 1993, employs 110 people on a full-time and part-time basis.
It remains 24-7 opening following the refurb.
McDonalds at the Docks recently got a refurb and Mr Dunnington said after a refurb each branch tends to see a lift in sales.
Do you go to McDonalds? What do you think of the new look Capitol Centre one? Let us know in the comments below