Passengers were left stranded and awaiting coach travel this evening (November 22) due to flooding on the line between Preston and Lancaster.Advertisement
Reports indicate that thousands of people were left queuing for hours as a result of the issue, leaving them entitled to a refund to their train ticket in most cases.
Below are details on how to get a refund. It is worth noting many rail operators will distribute forms on delayed services but you can still do this online.
The compensation issued to season ticket holders varies depending on the length of your ticket and length of your delay. You will find the relevant information below.
More: Preston Railway Station flood chaos: Everything we know so far
If your train ticket was through Virgin Trains, then a refund may be issued automatically in the event of delays if you bought online or used their app.
However, if you bought from the station then you can fill in the form attached here which should be processed within 28 days.
#Preston Station now. The queue of people waiting for rail replacement buses is now along platform 7, through the subway, along platform 4, and out the Booking Office. #UKweather pic.twitter.com/Wl5Fzb4i8K
— BTP Lancashire (@BTPLancs) November 22, 2017
If your journey is delayed by over an hour, you should be entitled to a 100% refund. If it’s between 30-59 minutes then it will be a 50% refund.
If your train ticket was through Transpennine Express, then similar rules apply as with Virgin, although you will not be issued a refund automatically.
You can find the form here.
The same rules apply to Northern Rail as with Transpennine Express and you can find the form here.