Menu

How to get a rail ticket refund if you were caught in Preston station chaos

Posted on - 22nd November, 2017 - 9:40pm | Author - | Posted in - Preston Railway Station, Preston weather, Transport
The scene at Preston Railway Station. Credit: @infindesltd

Passengers were left stranded and awaiting coach travel this evening (November 22) due to flooding on the line between Preston and Lancaster.

Advertisement

Reports indicate that thousands of people were left queuing for hours as a result of the issue, leaving them entitled to a refund to their train ticket in most cases.

Advertisements
Preston Weekender advert

Below are details on how to get a refund. It is worth noting many rail operators will distribute forms on delayed services but you can still do this online.

The compensation issued to season ticket holders varies depending on the length of your ticket and length of your delay. You will find the relevant information below.

More: Preston Railway Station flood chaos: Everything we know so far

Advertisements

Virgin Trains

If your train ticket was through Virgin Trains, then a refund may be issued automatically in the event of delays if you bought online or used their app.

However, if you bought from the station then you can fill in the form attached here which should be processed within 28 days.

If your journey is delayed by over an hour, you should be entitled to a 100% refund. If it’s between 30-59 minutes then it will be a 50% refund.

Transpennine

Advertisements
barton manor gym

If your train ticket was through Transpennine Express, then similar rules apply as with Virgin, although you will not be issued a refund automatically.

You can find the form here.

Northern Rail

The same rules apply to Northern Rail as with Transpennine Express and you can find the form here.

Share
Advertisements
caritas fostering advert
Preston in pictures 24.03.24 - Penwortham [Church of St Mary] 240323JPGDSC_7658 - Bus stationDSC_7676 - Miller ArcadeDSC_7681 - former Post Office, cenotaph and Town HallDSC_7682 - Central Methodist church, Lune StreetDSC_7668 - Fish (aka Box) MarketDSC_7672 - Miller ArcadeDSC_7674 - Miller Arcade View more Advertisement Subscribe to the newsletter

Sign up below to receive Blog Preston's email newsletter. It wings its way into inboxes every Sunday and Wednesday rounding up our top stories and more.

Advertisement News by location

Find news by location, select an area of your choice to be kept up to date with the latest goings on.

The Preston Guide

Discover local businesses and services near you.

    Advertisements
Advertisement Categories

Find news by category, select an category of your choice to be kept up to date with the latest goings on.

Blog Preston email updates

Receive our digest of the biggest and best stories every Sunday to your email inbox

We respect your privacy and you can unsubscribe at any time from our emails